Mobile / Slots
0zwin collects only what it needs to run your account and process your transactions — nothing more. This policy tells you exactly what data we hold, why we hold it, and what you can do about it. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide at registration — your name, contact information and the payment method you choose to link, whether that is bKash, Nagad, Rocket or Bank Transfer. We also record how you interact with our platform: pages visited, games opened, and transaction timestamps. This data lets us maintain your account wallet accurately and respond to support queries with the right context. We do not sell your personal information to third parties. We do not share it beyond what is necessary to process a payment through the wallet or bank channel you selected. If you deposit via bKash or withdraw via Nagad, only the information required to complete that transfer is passed to the relevant payment processor. Your Bank Transfer records, including reference numbers and amounts, are stored in your account history and are accessible to you at any time after login. We retain transaction data for as long as your account is active and for the period required under applicable law. When your account is closed, we follow a defined retention schedule before deletion. The scope of this policy and your rights under it depend on your local law and the eligible regions in which our platform operates.
Not every interaction with our platform falls under the same data rules. Some parts of your experience are fully within this policy; others touch third-party services that carry their own terms. Knowing the difference helps you understand who holds what data and who to contact when you have a question about it.
Login activity, session data and device identifiers tied to your account are covered fully by this policy. We record when and how your account is accessed so we can flag unusual activity and keep your wallet secure.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are covered here for the data we hold on our side. The payment processor on their side operates under their own privacy terms, which are separate from ours.
Your browsing behaviour within our platform — which game categories you open, how long you spend on a page — is collected and used only to improve the account experience. It is not shared with game studios or content providers.
Links that take you away from 0zwin — external payment portals, identity verification services or linked sites — fall outside this policy once you leave our domain. We recommend you check the privacy terms of any service you connect to from our platform.
You are not just a passive subject of data collection — you have real actions available to you at any time. After logging in, your account dashboard shows the payment history attached to your wallet, including every bKash, Nagad, Rocket and Bank Transfer record we hold. If any detail looks wrong — an incorrect contact address, an outdated payment reference, a name spelling error — you can raise a correction request through our support route and we will review it. If you want to know exactly what data we hold about you, submit a data access request via the contact method listed in the support section of this page. We will respond with the information we can share under applicable law. If you decide to close your account, the closure process includes a step where you can ask us what happens to your stored data and request deletion where the law permits. Every right listed here depends on your local law and the eligible region in which your account was opened.
Log in and open the account history section to see all transaction records, including bKash and Nagad entries, as we have them stored on our side.
If your registered name, contact number or linked wallet reference is wrong, contact support with the correct details and we will update the record after verifying your identity.
Submit a data access request through the support channel. We will compile the personal information we hold on your account and share it with you in line with what the applicable law allows.
When closing your account, ask us directly about our retention schedule. Where your local law and our operational requirements permit, we will delete or anonymise the data we no longer need to hold.
Privacy questions deserve a direct answer, not a generic form response. If you have a question about how we handle your data, want to raise a correction or need to submit a data access request, use one of the routes below. We respond through the same channel you contact us on, so keep an eye on the method you chose. All eligibility for data rights depends on your local law and the region your account is registered in.
Open the chat widget from any page while logged in. Describe your privacy question clearly and include your registered contact detail so we can locate your account record.
Send your query to the support email address published in the Help section of your account. Use the subject line 'Privacy Request' so it reaches the right team without delay.
The Help section inside your logged-in account lists published contact routes and policy documents. Start there if you want to read the full terms before sending a formal request.
We take the data we hold seriously, and we want you to know how it is managed in practice. Your account is protected by login authentication — if you ever see activity you did not authorise, contact support immediately using any of the routes listed in this page. Cookies on our platform are used to keep your session active, remember your preferences and measure how pages perform; they are not used to track you across unrelated third-party sites. You can manage cookie settings through your browser, though turning off certain cookies may affect how your account session behaves. Retention timelines follow applicable law; we do not hold data longer than we need to. If this policy changes in a way that affects your rights, we will update the version date on this page.
Account authentication protects your session. If you notice anything unusual — a login you did not make or a wallet action you did not authorise — contact support through the chat or email route listed here.
We use cookies to maintain your session, remember account preferences and measure page performance. Manage these through your browser settings; disabling session cookies may affect your ability to stay logged in.
We keep your account data — including bKash, Nagad and Bank Transfer records — for as long as your account is active and for the period required by applicable law. After that, a defined deletion schedule applies.
When we update this policy, we change the version date shown at the bottom of this page. If an update materially affects your rights, we will notify you through the contact method registered on your account.
These are the questions we hear most often about how we handle account data, what rights you have, and how to reach us with a specific request. If your question is not covered here, the support routes in this page are open.
We collect the details you enter at registration — name, contact information and your chosen payment method, such as bKash, Nagad or Bank Transfer. We also record account activity like login timestamps, transaction history and the pages you open inside the platform.
Yes. Log in and open your account history to see transaction records. For a fuller picture of all stored data, submit a data access request through the email support route published in your account's Help section. We respond in line with applicable law.
We share data only when it is required to process a transaction — for example, passing the minimum necessary details to bKash, Nagad or Rocket to complete a withdrawal. We do not sell your information or share it for unrelated commercial purposes.
Contact our support team via live chat or email with the correct information and your registered contact detail. After verifying your identity, we will update the record. Account corrections are processed through the same channels listed in the support section of this page.
Your bKash, Nagad, Rocket and Bank Transfer records are kept for as long as your account is active and for any additional period required under applicable law. Once that period ends, a defined deletion schedule applies. Ask support if you need details specific to your account.
When you close your account, we follow a retention schedule before deletion or anonymisation. You can ask us at the time of closure what data we still hold and request deletion where your local law and our operational requirements permit it.